All parcels will be dispatched within working 3 days.
Deliveries to the UK will be made using Royal Mail 'Signed For' 1st Class, 1 day delivery, or an equivalent courier service. Cost of UK postage and packaging starts at £5.00.
If you are local to me (Vale of Glamorgan, Wales) and would prefer to collect your order in person, then please contact me immediately after ordering and I can refund the delivery cost.
International parcels are sent using Royal Mail International Standard Delivery, which take approximately 3-5 working days for Europe and 5-7 working days to the rest of the world. Prices start at £10.00 and this is not a tracked service. Parcels worth over £80 will be sent using a tracked service and this can be arranged at extra cost on all items if you contact me immediately after making your order.
All local taxes and import duties are the responsibility of the customer.
Please send any queries regarding postage to firstname.lastname@example.org.
I make every effort to reuse and recycle as much packaging as possible. I use whatever wrapping it takes to get your precious purchase to you in one piece (especially as courier companies will not compensate me for breakages in transit), but rest assured at the centre of parcel will be your chosen item/s gift wrapped in tissue paper. I only buy card and paper packaging (recycled when possible), so any plastic or polystyrene packaging included has been re-used from items sent to me.
I hope you will get just as much joy from your Skratch Ceramics piece/s as I get from making them. If, however, you aren't entirely satisfied with your item, I can accept returns within 10 working days of you receiving them. Please contact me at email@example.com to arrange details of the return. For a refund items must be returned unused, undamaged and in original packaging. Postage costs are non-refundable and will be deducted from your total refund.
In the unlikely event that your purchase arrives damaged or broken, please contact me within 2 working days and send photographs of the damage to firstname.lastname@example.org. As all items are unique and made in small quantities I may not be able to replace like-with-like, but I will do my best to rectify the issue and a refund will be made if necessary.
All images and designs © Kate Russell 2017-2020, all rights reserved.