Postage & Policies

Skratch Ceramics

Postage & Policies


UK Postage

All parcels will be dispatched within working 2 days. 

Deliveries within the UK will be made using Royal Mail 'Signed For' 1st Class 1 day delivery or an equivalent courier service. Cost of UK postage and packaging starts at £4.50.

If you are local to me (Vale of Glamorgan, Wales) and would prefer to collect your order in person, then please contact me immediately after ordering and I can refund the delivery cost. 

International Shipping

International parcels are sent using Royal Mail International Standard Delivery, which take 3-5 working days for Europe and 5-7 working days to the rest of the world. The cost of postage and packaging for this service starts at £10.00. A tracked or signed delivery will be used for higher value parcels and can be arranged at extra cost on all items if you contact me immediately after making your order. 

All local taxes and import duties are the responsibility of the customer. 

Please send any queries regarding postage to skratchceramics@gmail.com.

Packaging

I make every effort to reuse and recycle as much packaging as possible. I use whatever wrapping it takes to get your precious purchase to you in one piece (especially as courier companies will not compensate me for breakages in transit), but rest assured at the centre of parcel will be your chosen item/s gift wrapped in high quality tissue paper. 

Returns

I hope you will get just as much joy from your Skratch Ceramics piece/s as I get from making them. If, however, you aren't entirely satisfied with your item, I can accept returns within 10 working days of you receiving them. Please contact me at skratchceramics@gmail.com to arrange details of the return. For a refund items must be returned unused, undamaged and in original packaging. Postage costs are non-refundable and will be deducted from your total refund.

Breakages

In the unlikely event that your item/s arrives damaged or broken, please contact me within 2 working days and send photographs of the damage to skratchceramics@gmail.com. As all items are unique and made in small quantities I may not be able to replace like-with-like, but I will do my best to rectify the issue and a refund will be made if necessary. 

Copyright

All images and designs © Kate Russell 2017, all rights reserved.